Fisher Home Furnishings Return Policy
Many quality steps are taken to ensure your products arrive to you in excellent condition.
It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care within 24 business hours at (435)-753-1018.
In many cases, we can provide you with replacement parts and service as needed!
Please review your order for accuracy before leaving our store or checking out online.
Your awareness of the following points will help us process and expedite the pick-up and delivery of your purchase.
If you have any additional questions, please contact us! 435-753-1018
Prior to purchase, please ensure that the merchandise you’ve selected will fit through doorways and other space-restricted areas (stairways, hallways, and low ceilings).
Please measure these areas as well as the room for the merchandise. See our Measuring Guide for specific help.
Please note that failure to deliver due to the above circumstances does not reserve the right to cancel the order, or to a refund of the delivery charges.
Special ordered merchandise cannot be returned, exchanged or cancelled once the order has been placed with the manufacturer. A 100% non-refundable deposit is required on all special order* merchandise.
General & Reselection Rules
If you are simply not satisfied with your purchase we offer a one-time re-selection for equal or less value within 3 days of receiving your merchandise.
You will be credited for the amount of the item(s) to use as store credit.
Store Credit must be used within 3 days.
Items for re-selection must be in New, unused condition. Thecustomer must pay for an addition delivery fee.
(Mattresses and special or custom orders excluded, for mattresses, see mattress section below.)
Exchanges/Refunds if applicable
After inspection of merchandise final approval will be given.
Fisher’s will be unable to exchange, return or refund any damaged goods. The returned item(s) are inspected immediately upon receipt.
Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law.
With few exceptions shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.
Most refunds or credits are based on the payment method used at the time of purchase.
Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.
To ensure availability, accessories must be taken at the time of purchase.
(In store) Accessories and lamps may be returned in original condition within 48 hours of purchase for reselection only.
Same reselection rules apply (see above).
In order to qualify for the one-time reselection or the full amount of the refund described in this Return Policy. all item(s) must be:
Exclusions: Items that cannot be returned include
Clearance Items are final sale items and cannot be returned whatsoever.
Items that are purchased "As-Is" or “Floor Models” cannot be returned. Certain other products may have specific restrictions on returns or replacement. Please see store for details.
Special ordered/custom-order merchandise cannot be returned, exchanged or cancelled once the order has been placed with the manufacturer. A 100% non-refundable deposit is required on all special-order merchandise.
Completed services are non-refundable. These services include, but are not limited to attempted delivery fees, completed delivery fees.
Floor model pricing discounts and tent sale items, or garage sale items are non-refundable.
Standard Curbside Delivery Items
If your curbside delivery item arrives damaged, please contact Customer Care within 24 business hours.
You will be responsible to bring your item to the store for repair and or replacement if applicable.
White Glove Delivery For Items Ordered Online
You have 24 business hours after a Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way.
Call the phone number on your emailed order confirmation and we will work with you to repair, or replace the item(s) if applicable.
Mattresses and Foundations
Here at Fisher’s we have a highly trained staff of professionals.
Our goal is to help you find the right mattress the first time.
However, to ensure your satisfaction, rest test guarantees are available on select mattresses. See store for details.
*Special Orders (custom orders)
Manufacturer delivery dates are estimates, not guarantees.
A special order is defined as the following: An item not displayed in our stores and not stocked by Fisher’s warehouse.