Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care within 24 business hours at
Please review your order for accuracy before leaving our store or checking out online. Your awareness of the following points will help us process and expedite the pick-up and delivery of your purchase. If you have any additional questions, please
Prior to purchase, please ensure that the merchandise you’ve selected will fit through doorways and other space-restricted areas (stairways, hallways, and low ceilings). Please measure these areas as well as the room for the merchandise.
Please note that failure to deliver due to the above circumstances does not reserve the right to cancel the order, or to a refund of the delivery charges.
Special ordered merchandise cannot be returned, exchanged or cancelled once the order has been placed with the manufacturer. A 100% non-refundable deposit is required on all special order* merchandise.
General & Reselection Rules If you are simply not satisfied with your purchase we offer a one-time re-selection for equal or less value within 3 days of receiving your merchandise. You will be credited for the amount of the item(s) to use as store credit. Store Credit must be used within 3 days. Items for re-selection must be in New, unused condition. The customer must pay for an addition delivery fee. (Mattresses and special or custom orders excluded, for mattresses, see mattress section below.)
Exchanges/Refunds if applicable After inspection of merchandise final approval will be given. Fisher’s will be unable to exchange, return or refund any damaged goods. The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With few exceptions shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.
To ensure availability, accessories must be taken at the time of purchase. (In store) Accessories and lamps may be returned in original condition within 48 hours of purchase for reselection only. Same reselection rules apply (see above).
Return Requirements In order to qualify for the one-time reselection or the full amount of the refund described in this Return Policy. all item(s) must be:
- In new/unused condition
Exclusions: Items that cannot be returned include
- Clearance Items are final sale items and cannot be returned whatsoever.
- Items that are purchased "As-Is" or “Floor Models” cannot be returned. Certain other products may have specific restrictions on returns or replacement. Please see store for details.
- Special ordered/custom-order merchandise cannot be returned, exchanged or cancelled once the order has been placed with the manufacturer. A 100% non-refundable deposit is required on all special-order merchandise.
- Completed services are non-refundable. These services include, but are not limited to attempted delivery fees, completed delivery fees.
- Floor model pricing discounts and tent sale items, or garage sale items are non-refundable.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise may be subject to a 25% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.
*Special Orders (custom orders) Manufacturer delivery dates are estimates, not guarantees. A special order is defined as the following: An item not displayed in our stores and not stocked by Fisher’s warehouse.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Security Policy Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Standard Curbside Delivery Items If your curbside delivery item arrives damaged, please contact Customer Care within 24 business hours. You will be responsible to bring your item to the store for repair and or replacement if applicable.
White Glove Delivery For Items Ordered Online You have 24 business hours after a Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, or replace the item(s) if applicable.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 4.7% sales tax.
Mattresses and Foundations Here at Fisher’s we have a highly trained staff of professionals. Our goal is to help you find the right mattress the first time. However, to ensure your satisfaction, rest test guarantees are available on select mattresses. See store for details.
Nothing on this page may be copied or reproduced without explicit permission.
Information Accuracy We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly to confirm information about pricing, color, features, dimensions, availability and lead times. While every effort is made to ensure that the information on this website is correct and current, we are not responsible for errors and/or omissions. There may be occurrences when information on our website or in our catalog may contain typographical errors, inaccuracies or omissions that may pertain to product pricing and availability. We reserve the right to correct and/or update any content on this website without notice.